Place-based service delivery has been discussed for more than 20 years. It's about providing the right information at the right time, in the right format. However, to achieve this, significant investment in shared
digital infrastructure is required. The Mantra "Right information, right time, for the right person" getting the information right is still fundamental in the development of Agency, Identity and Belonging.
We have focused on continuing to find ways to provide information in the right format. We see that across both the Health and Community Sector we see “information dumping” or providing too much information, which can create a sense of confusion and can lead to disengagement and a sense of hopelessness.
Recently, I was again reminded about the power of information when I spoke to John in Rural WA.
While my memory isn't as good as it was, I am spending time (with mates) down at the bowls club which gives my wife a break.
This year, we have discussed this with our members and how it can be achieved. This year 2022/23 marks a turning point for us and the sector as we venture into implementing new place-based services. We know this is only the beginning, but, based on feedback, we have launched www.mycommunityinfo.com.au – Events, services, and other local information at a local government level.
We are focused on ensuring people can find help and get involved in their community. It creates agency, identity and belonging and has positive physical and mental health benefits.
We have learned a lot working with Queensland Health with some remarkable results. We have introduced place-based services at specific hospital sites and launched town-based outreach diaries that help people find visiting services. Our ongoing partnership with CheckUP has allowed us to link over 200 organisations and the health system on a single platform. Queensland Health has extended their commitment to continue supporting our work and together we can make information more accessible to Consumers, Clinicians, and the Community. This commitment creates stability and supports all providers, public and private a significant step towards creating a joined-up health system. Access My Healthcare, which now features a planning and workforce tool. They have invested in building a shared data platform across the state.
So, as we move forward, we are committed to investing in infrastructure to realise the potential of Place-Based service delivery. If you are a provider, philanthropist or community leader who wants to be involved in building national infrastructure, we would love to hear from you.
Brentyn Parkin B.A. B.Ed MSc
Chair & Executive Director
